Politique de remboursement

Dino Marketing Ads LTD (DBA MiriLift)


1. Our Commitment to Your Satisfaction

MiriLift stands behind the quality and craftsmanship of its skincare products and beauty tools. If you are not satisfied with your purchase, we offer resolution options in accordance with this Policy. Customers are expected to follow all usage and care instructions to ensure fair product evaluation.

2. 30-Day Returns - Satisfaction Guarantee

You may request a return or exchange of eligible, non-subscription beauty tools within 30 days of the delivery date, subject to eligibility verification, product-specific requirements, and approval. This is a returns program, not a full money-back guarantee: approved tool returns are refunded at 75% of the original purchase price (see “Beauty Tools” below). Refunds are issued only after the returned product is received and inspected, and may exclude shipping, handling, taxes, duties, or customs charges where permitted by law. For best results, we recommend consistent use for at least three months before evaluating outcomes; individual results vary.

  • Subscription purchases are not eligible for 30-Day Returns (manage subscriptions per the Subscriptions section of our Terms).
  • Serums, creams, micro-infusion products, and other consumable or sterile single-use items are non-returnable for health and safety reasons (see below).
  • The 30-Day Satisfaction Guarantee does not imply a full cash refund. Beauty tool refunds are subject to the tool-specific refund terms in Section 4.
  • For best results, we recommend consistent use for at least three months before evaluating product outcomes. Individual results may vary based on skin type, age, and frequency of use.

3. Return Merchandise Authorization (RMA)

All returns must be pre-authorized. Contact our Customer Care Team to obtain an RMA number before shipping anything back. Returns received without a valid RMA may be rejected. Once an RMA is issued, ship the product within 7 days of approval and reference the RMA number on the outside of the package.

Note: This requirement protects both customers and our team by ensuring all returns are tracked, documented, and processed efficiently.

4. Eligibility for Returns and Exchanges

You may be eligible for a return or exchange if you contact us within 30 days of delivery, provide valid proof of purchase, and obtain a valid RMA before shipping. For beauty tools, we may request photo or video documentation of the reported issue. Tools must be returned in good working condition with all original accessories. Promotional-bundle purchases must be returned together; retained free gifts may be deducted from the refund. Eligibility does not guarantee approval; all requests are subject to verification.

Serums, creams, micro-infusion products & consumables. These are non-returnable for health and safety reasons. If you are dissatisfied, MiriLift may, at its discretion, offer a replacement or alternative product without requiring return of the original.

Exchanges. Eligible tools may be exchanged for another product of equal or lesser value within 30 days, subject to availability and approval.

5. Return and Refund Policy - Beauty Tools

Refunds. Because beauty tools are personal-use electronic products that require inspection, sanitation, testing, and refurbishment once opened, approved non-defective tool returns are refunded at 75% of the original purchase price. Refunds exclude original shipping, taxes, duties, or customs charges unless required by law. Defective or damaged tools are handled under “Damaged or Defective Products” below.

Restocking fee. A $10 restocking fee may be deducted if a return is missing original accessories, packaging, or documentation, lacks a valid RMA, or does not match the product described in the request. Our team can confirm the exact deduction before you ship.

Buy Now, Pay Later (Afterpay). For orders placed with Afterpay, approved refunds are processed back through Afterpay, which adjusts or refunds your installment balance accordingly. Please allow time for Afterpay to reflect the change, and contact Afterpay with questions about your installment schedule.

Proof of shipment. Required for all returns (tracking number and shipping receipt). We are not responsible for returns lost or damaged in transit; use a trackable service.

Good working condition. A tool is in good working condition if it powers on, functions as intended, and has not been damaged by misuse, accidents, liquid exposure, unauthorized modification, or use outside provided instructions. Tools showing misuse, intentional damage, or unauthorized repair may be ineligible.

Return shipping. Customers are responsible for return shipping unless the return is due to a verified defect or fulfillment error by MiriLift.

Refund method & timing. Approved refunds are issued to the original payment method (Afterpay orders processed through Afterpay as above). Please allow 7–15 business days after approval, depending on your provider.

6. Order Cancellation Policy

You may cancel an order for a full refund at any time before it enters fulfillment / ships. After an order enters processing we may be unable to stop it, but please contact our Customer Care Team as soon as possible and we will make every effort. Orders already fulfilled are handled under the returns terms above.

7. Damaged or Defective Products

If your order arrives damaged or defective or is entirely missing from the shipment, contact us within 7 days of delivery with clear photos or a short video.

Resolution: a tool that arrives damaged within 7 days of delivery, or is found defective within 30 days, is eligible for a replacement, or a full refund if a replacement is unavailable or a replacement also proves defective. Warranty periods run from the original purchase date and are not reset or extended by replacement devices. Lifetime Protection Plan holders are eligible for multiple replacements as described below.

Resolution is tiered based on when the fault is identified:

Fault Identified

Resolution 

Damaged Within 7 days of delivery

Replacement 

Defective within 30 days

Replacement

Two faulty devices within 1 year of original purchase 

Full refund available upon request

Lifetime warranty holders are eligible for multiple replacements. 

8. Lost, Stolen, or Delivered-Not-Received Packages

Shipping Protection Purchased

Customers who purchased shipping protection or a plan with protection coverage at checkout and whose packages are lost or stolen will receive a replacement.

No Shipping Protection - Delivered-Not-Received

If your order is marked as delivered by the carrier but you have not received it, we will offer a one-time free replacement subject to the following steps:

  • First, check your mailbox, all secure delivery spots, and ask neighbours whether they received the package on your behalf.
  • If still not located, wait 48 hours - carriers occasionally mark packages as delivered before final drop-off.
  • If the package has still not arrived after 48 hours, contact our Customer Care Team with your order number and a confirmation of your shipping address.

Please note: refunds are not available for orders marked as delivered by the carrier. Only a one-time free replacement will be issued per order. This does not affect any rights you may have to dispute a charge with your payment provider or credit card issuer. Customers who did not purchase protection coverage remain responsible for contacting their local carrier to open an investigation.

Note: Once a package is marked as delivered, MiriLift is not responsible for theft unless shipping protection was purchased. This does not affect any rights to dispute a charge with your payment provider.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. MiriLift is not responsible for delays, failed deliveries, or losses resulting from an incorrect, incomplete, or undeliverable address submitted by the customer.

Address Corrections Before Shipping

If you notice an error in your shipping address after placing your order, please contact our Customer Care Team immediately. Address corrections may be possible within the 59-minute window. Once an order has entered fulfillment, address changes cannot be guaranteed.

Returned-to-Sender Packages

If a package is returned to our fulfillment center because the address provided was undeliverable or incorrect, we will contact the customer and offer to reship the order to a corrected address, subject to the following:

  • A reshipping fee equivalent to the original outbound shipping rate will apply and must be paid before reshipping is arranged.
  • Reshipping is subject to product availability at the time of processing.
  • Customers must confirm the corrected address and arrange reshipping within 14 days of notification. Packages not claimed within this window may be restocked and will not be eligible for a refund.

Packages Delivered to the Address Entered at Checkout

If a package is confirmed as delivered to the address submitted by the customer at checkout, MiriLift cannot be held responsible for the misdirected delivery, and a replacement or refund will not be issued. We recommend contacting your local carrier directly to investigate and, where possible, attempting retrieval from the delivery location.

Note: Repeated or inconsistent address correction requests may be flagged for review under our Abuse and Fraud Prevention Policy (Section 16).

10. Checkout+, Shipping Protection & Satisfaction Coverage by Onward (Optional Add-On). 

If you added Onward Checkout+ at checkout (or we added it on your behalf), your order includes protection from our third-party partner, Onward Group, Inc. ("Onward"). Onward, not MiriLift, provides this coverage, administers all claims, and decides outcomes under its own terms. Onward coverage includes shipping-protection claims (for example, packages lost or stuck in transit, stolen or marked delivered but not received, damaged in transit, missing or wrong items, or returned to sender) and a Quality Guarantee, under which an eligible "not satisfied" claim may be filed within Onward's claim window (currently the first 30 days after your order). Coverage, eligibility, claim windows, evidence requirements (such as photos or identity verification), and remedies are all set by Onward and may change. To file a claim or read the current terms, use the link in your Onward confirmation email or visit Onward's claims page: [Onward link]. We can also help start a claim on your behalf.

11. Exchanges

MirilLift is committed to helping customers select products aligned with their skincare goals. Customers requesting an exchange will receive assistance in selecting a suitable alternative. Exchanges are subject to product availability, eligibility review, and the terms of this Policy.

12. Lifetime Warranty (Selected Beauty Tools Only)

MiriLift offers an optional Lifetime Warranty for select beauty tools as a one-time purchase at checkout. This warranty is separate from and does not replace the 30-Day Satisfaction Guarantee or this Return & Refund Policy.

What the Lifetime Warranty Covers

The Lifetime Warranty covers functional defects and damage resulting from normal, intended use of the beauty tool for the lifetime of the product. At its discretion, MiriLift may repair the beauty tool or replace it with the same or a comparable model.

What the Lifetime Warranty Does Not Cover

  • Lost or stolen beauty tools
  • Damage caused by misuse, abuse, negligence, or accidents (including drops or liquid exposure)
  • Unauthorized modifications or repairs
  • Cosmetic wear that does not affect functionality
  • Damage resulting from use outside provided instructions
  • Consumables and accessories (unless explicitly stated)

Warranty Claims Process

To submit a Lifetime Warranty claim, customers must:

  • Provide proof of purchase and proof of Lifetime Warranty purchase
  • Submit photos or videos demonstrating the issue
  • Return the beauty tool if requested for inspection
  • Shipping costs associated with warranty claims may apply unless otherwise required by law.

Additional notes:

  • The Lifetime Warranty is non-refundable and non-transferable
  • Replacement under warranty does not reset or extend coverage
  • Cosmetic replacements may differ in color or finish based on availability

13. How to Start a Return, Exchange, or Request Assistance

To initiate a return, exchange, warranty claim, or to request assistance, please contact our Customer Care Team:

Email: support@mirilift.com

Response time: Within 24-48 business hours

When contacting us, please include:

  • Order number
  • Full name and email address used at checkout
  • A brief description of the issue or request
  • Supporting photos or videos where applicable

14. Refund Process & Timing

Once a returned product is received and inspected, MiriLift will notify you of the approval or rejection of your refund. If approved, refunds are issued to the original payment method used at checkout. BNPL orders (Afterpay) will receive store credit.

Please allow 7-15 business days after refund approval for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the standard processing timeframe:

  • Recheck your bank account or payment method
  • Contact your credit card company, as posting times may vary
  • Contact your bank, as additional processing time may be required
  • If you have completed all the steps above and still have not received your refund, contact us at support@mirilift.com

15. International Orders

International customers are responsible for any applicable customs duties, taxes, or import fees. Delays caused by customs processing are outside MiriLift control.

16. Abuse and Fraud Prevention

We reserve the right to limit, deny, or void returns, refunds, exchanges, or warranty claims in cases of suspected abuse or fraud (for example, frequent returns, evidence of use-then-return, mismatched items, multiple linked accounts, or inconsistent documentation), after investigation and notice. If you believe a decision was made in error, contact our Customer Care Team.

17. Policy Changes

MiriLift reserves the right to update or modify this Return & Refund Policy at any time. Any changes will apply to purchases made after the updated policy is posted on our website. Continued use of our products constitutes acceptance of the current policy.

18. Contact Information

For questions or concerns regarding your order, return, refund, exchange, or warranty coverage, please contact:

Dino Marketing Ads LTD (DBA Mirilift)

20 Wenlock Road, London, N1 7GU, United Kingdom

📧 Email: support@mirilift.com